At The Dancewear Shop, we understand that finding the perfect dancewear is as important as nailing your routine. If your items don’t fit quite right or aren’t what you expected, our flexible returns policy ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original, unworn condition
  • With all tags attached
  • In original packaging

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Ballet Pointe Shoes (once fitted or worn)
  • Ballet Shoes (with visible signs of wear)
  • Ballroom & Latin Shoes (with scuff marks or floor contact)
  • Any intimate dancewear or undergarments with removed hygiene seals

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service at [email protected] with your order number and return request within 15 days of delivery.
  2. Wait for Approval: We’ll respond within 1 business day with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our address at:
    The Dancewear Shop
    4674 Elsie Drive, Wakonda, US 57073
  5. Track Your Return: We recommend using a trackable shipping service.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • For exchanges, we’ll cover the shipping costs to send your replacement items.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your package
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit card refunds: 5-10 business days to appear on your statement
    • PayPal refunds: 3-5 business days

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate in your email which item(s) you’d like to exchange for
  3. We’ll ship your new items once we process your return
  4. Exchange shipping is free of charge

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear The Dancewear Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Items to return/exchange: – [Product Name] – [Size/Color] – [Reason for return/exchange] For exchanges, I would like: – [New Product Name] – [New Size/Color] Please let me know the next steps. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect items
  • We’ll arrange for a free return and expedited replacement

At The Dancewear Shop, we’re committed to your complete satisfaction. If you have any questions about our returns policy, don’t hesitate to contact our customer service team – we’re here to help you find your perfect dancewear match!