Welcome to The Dancewear Shop’s FAQ page! We’ve compiled answers to common questions about our products, shipping, returns, and more. Just like in dance, we believe every detail mattersāfrom your first click to the moment your dancewear arrives.
Product Questions
Q: What types of dance shoes do you offer?
A: We specialize in footwear for all dance styles including ballet pointe shoes, ballet flats, ballroom & Latin shoes, character shoes, contemporary footwear, and dance sneakers. Our collection ranges from beginner to professional level.
Q: How do I choose the right ballet pointe shoes?
A: Selecting pointe shoes is highly personal. We recommend considering your foot type, strength level, and dance style. For first-time buyers, we suggest consulting with your dance instructor or contacting our customer service at [email protected] for personalized advice.
Q: Do you carry dancewear for children?
A: Yes! Our Childrens section offers properly sized dancewear and shoes for young dancers, including ballet slippers and practice uniforms.
Ordering & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Q: Can I create an account to track my orders?
A: Currently, we process orders as guest checkouts. However, you can track your order using the shipping information provided via email. We’re working on account features for future updates!
Q: How can I change or cancel my order?
A: Please contact us immediately at [email protected] if you need to modify an order. We process orders quickly (within 1-2 business days), so timely communication is essential.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two reliable options:
– Standard Shipping ($12.95): 10-15 days via DHL/FedEx with full tracking
– Free Shipping: 15-25 days via EMS (for orders over $50) with basic tracking
– Standard Shipping ($12.95): 10-15 days via DHL/FedEx with full tracking
– Free Shipping: 15-25 days via EMS (for orders over $50) with basic tracking
Q: How long does order processing take?
A: Our dance-knowledgeable team carefully processes orders in 1-2 business days (up to 3 days during peak seasons in August-September and January-February). Each item is inspected for quality before shipping.
Q: Do you ship worldwide?
A: We ship globally except to certain Asian countries and remote areas. Customers are responsible for any applicable customs fees. Delivery estimates exclude customs clearance time.
Q: How are delicate items like pointe shoes packaged?
A: All footwear is packaged in protective boxes with tissue paper to maintain shape during transit. We treat your dancewear with the same care you’d expect from a fellow dancer.
Returns & Exchanges
Q: What is your return policy?
A: You may return unworn, undamaged items in original packaging within 15 days of delivery. Please contact us at [email protected] to initiate a return.
Q: Can I exchange dance shoes for a different size?
A: Yes! We understand the importance of proper fit. Contact us within 15 days of delivery, and we’ll guide you through the exchange process. Note: customers are responsible for return shipping costs.
Q: What if my item arrives damaged?
A: While rare due to our careful packaging, please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.
Still Have Questions?
Our customer service teamācomprised of fellow dance enthusiastsāis ready to help! Email us at [email protected] or write to:
The Dancewear Shop4674 Elsie Drive
Wakonda, US 57073
Remember: just as in dance, preparation is key. We recommend ordering at least 3 weeks before you need your dancewear to account for shipping and potential customs delays.